F.A.Qs

Have a question? You might find your answer below. If not, our friendly customer service team is always ready to help!

Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, select your desired size and color, and click "Add to Bag." When you're ready, proceed to checkout to enter your shipping details and payment information. You'll receive an order confirmation email once your purchase is complete!

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a faster, secure checkout.

Q: Is my payment information secure?
A: Absolutely. Our store is powered by Shopify, which uses SSL encryption to keep your data safe. We never have direct access to your full credit card details, as they are processed through secure, PCI-compliant payment gateways.

Q: I entered the wrong shipping address. What should I do?
A: Please contact us immediately at support@wearmana.shop with your order number and the correct address. We process orders quickly, so we can only change the address if we catch it before your order ships. If it has already shipped, we may not be able to redirect it.

Sizing & Products
Q: Where can I find your size guide?
A: We have a detailed size guide on every product page to help you find your perfect fit! Look for the "Size Guide" link near the size selections. We recommend measuring a well-fitting garment you own and comparing it to our chart for the most accurate fit.

Q: Are your products true to size?
A: Our items are generally true to standard sizing. However, for the best fit, we always recommend checking the specific measurements on our product size guide, as fit can vary slightly between styles.

Q: How can I stay updated on new arrivals?
A: The best way is to join our newsletter! Subscribe at the bottom of our homepage to be the first to know about new collections, exclusive offers, and styling tips.

Shipping & Delivery
Q: How long will it take to receive my order?
A:

Within the USA: Please allow 1-3 business days for processing and 5-8 business days for shipping. Your order will typically arrive within 5-11 business days from the date you place it.

International Orders: Please allow 1-3 business days for processing and 6-18 business days for shipping. Your order will typically arrive within 7-21 business days from the date you place it.

Please see our full Shipping Policy for more details.

Q: Do you offer free shipping?
A: Yes! We are delighted to offer FREE standard shipping on all orders within the United States.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs are calculated at checkout based on the destination and order weight. The customer is responsible for any applicable customs duties or taxes upon delivery.

Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package.

Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for store credit on most full-price items. Items must be unworn, unwashed, and have all original tags attached. Final sale items (like clearance, intimate apparel, and accessories) cannot be returned.

For a complete breakdown, please visit our Return & Refund Policy.

Q: How do I start a return or exchange?
A: To initiate a return or exchange, please email us at support@wearmana.shop with your order number and the item(s) you wish to return. We will provide you with instructions and a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be accepted.

Q: Who pays for return shipping?
A: The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received a damaged or incorrect item).

Care & Quality
Q: How should I care for my WearMana garments?
A: Care instructions are located on the label inside each garment. We recommend following those instructions closely to ensure the longevity of your pieces. Generally, washing in cold water on a gentle cycle and laying flat to dry will help maintain the quality of most fabrics.

Q: I received a damaged item. What do I do?
A: We are so sorry to hear that! Please contact us immediately at support@wearmana.shop with your order number and photos of the damaged product and/or packaging. We will work quickly to resolve the issue for you.

Still have a question?
We're here for you. Reach out to support@wearmana.shop and we'll get back to you within 24-48 business hours.